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Refunds and Credits

1. General Refund Policy​

Unless expressly stated otherwise in writing, all fees paid for the Services are non-refundable.

Refunds or credits are not provided for:

  • partially used subscription periods;
  • unused features or capacity;
  • downgrades or plan changes;
  • early termination or cancellation by the Tenant.

2. Exceptions​

Refunds or credits may be issued solely at the discretion of Permanent Systems LLC (Georgia) in limited circumstances, including:

  • confirmed duplicate charges;
  • material billing errors attributable to Permanent Systems LLC (Georgia);
  • other exceptional cases expressly approved by Permanent Systems LLC (Georgia).

Any exception does not create an obligation to issue refunds in similar cases.

3. Refund Method and Timing​

Where a refund is approved:

  • refunds are issued using the original payment method where possible;
  • processing times depend on the payment processor and financial institutions involved.

Permanent Systems LLC (Georgia) is not responsible for delays caused by third-party payment processors or banks.

4. Credits​

In lieu of a refund, Permanent Systems LLC (Georgia) may, at its discretion, issue account credits.

Credits:

  • have no cash value;
  • are non-transferable;
  • may be subject to expiration or usage limitations.

5. Chargebacks and Payment Disputes​

Initiating chargebacks or payment reversals without prior communication may be considered a violation of the Terms.

Abusive or repeated chargebacks may result in:

  • suspension or termination of access to the Services;
  • denial of future refunds or credits;
  • additional fees imposed by payment processors.

6. Taxes and Fees​

Refunds, where issued, do not include non-refundable taxes, fees, or charges imposed by third parties, unless required by applicable law.

7. Relation to Other Billing Terms​

This section should be read together with:

  • the Payments section;
  • the Subscriptions section;
  • the Pricing and Fees section;
  • the Suspension for Non-Payment section;
  • the Billing & Payments documentation as a whole.