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Privacy Policy

This Privacy Policy explains how Permanent Systems LLC (Georgia) processes and protects personal data in connection with its multi-tenant software-as-a-service solutions (the Services).

1. Introduction​

This Privacy Policy is structured as a set of interrelated sections that together describe the applicable data protection principles, roles, responsibilities, and safeguards.

2. Scope of This Privacy Policy​

This Privacy Policy applies to:

  • users and account holders of Permanent Systems LLC (Georgia);
  • administrators and authorized users of tenant accounts;
  • personal data processed through the Services in a multi-tenant environment.

This Privacy Policy does not replace contractual obligations and should be read together with applicable agreements, including the Terms of Service and, where applicable, the Data Processing Addendum (DPA).

3. How to Read This Policy​

This Privacy Policy consists of multiple dedicated sections, each addressing a specific aspect of personal data processing.

The following sections form an integral part of this Privacy Policy:

  • Privacy Overview — general principles and structure of data protection;
  • Data Roles and Responsibilities — allocation of controller and processor roles;
  • Personal Data Processing — purposes, legal bases, and methods of processing;
  • Applicable Jurisdictions and Legal Frameworks — relevant data protection laws;
  • Security Measures and Incident Management — safeguards and incident handling;
  • Data Subject Rights — rights and request handling mechanisms.

These sections should be read together to obtain a complete understanding of how personal data is handled within the Services.

4. Roles of the Parties​

Depending on the context, Permanent Systems LLC (Georgia) may act as a Data Controller or a Data Processor.

Tenants using the Services act as independent Data Controllers with respect to personal data of their customers or users.

A detailed description of roles and responsibilities is provided in the Data Roles and Responsibilities section.

5. Multi-Tenant Environment​

The Services operate in a multi-tenant software-as-a-service model, where multiple independent tenants use a shared technical infrastructure with logical separation of data.

This model affects the allocation of responsibility and the handling of personal data, as described in the relevant sections of this Privacy Policy.

6. Data Protection Principles​

Permanent Systems LLC (Georgia) applies recognized data protection principles, including lawfulness, transparency, data minimization, and security, as further described in the Personal Data Processing section.

7. Data Subject Rights​

Data subjects may have rights under applicable data protection laws.

The scope of such rights and the procedures for exercising them are described in the Data Subject Rights section.

Requests related to tenant-controlled data must be addressed to the relevant tenant.

8. Updates to This Privacy Policy​

Permanent Systems LLC (Georgia) may update this Privacy Policy from time to time.

Updates become effective upon publication unless stated otherwise. Continued use of the Services after an update constitutes acceptance of the revised Privacy Policy.

9. Contact Information​

Questions related to this Privacy Policy or the processing of personal data may be directed to Permanent Systems LLC (Georgia) using the contact details provided on the official website.